topic Re: Log in in Get Support

Log in

brendak — Wed, 03 Aug 2022 17:27:04 GMT

I keep changing password but it still won’t lets me log in to add to my package been 3 days.

Re: Log in

Yummy — Wed, 03 Aug 2022 17:33:00 GMT

Don't change passwords too many times.

Not being able to log in even if you are 100% sure you use correct password can be remedied by using different browser, cleaning cache, use of incognito mode and using computer and not phone.

Last resort will be contacting agent for assistance.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: Log in

softech — Wed, 03 Aug 2022 17:35:12 GMT

@brendak do not change password any more

Wait 10 mins. Then try to use Incognito mode to login , or try a completely different browser (Edge/Firefox/Chrome) and try logging in

It should work that way, but if still fails, then you need to check with PM Support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Log in

BKNS27 — Wed, 03 Aug 2022 19:11:42 GMT

@brendak

How can you keep up with all the password changes?

Once you can your password, logout then clear your cache, cookie and go incognito on your browser then try login with your latest password.

Re: Log in

brendak — Wed, 03 Aug 2022 22:20:57 GMT

It keeps taking me to change my password honestly it’s nit my idea of a good time