topic Traveling from Canada to US, I got signal the first few days but now there's no signal. in Get Support

Traveling from Canada to US, I got signal the first few days but now there's no signal.

jotasanta — Wed, 03 Aug 2022 16:39:07 GMT

- No signals: it doesn't recognize AT&T nor Verizon, I tried to change to automatic but still no luck

- I removed the SIM, an insert it back, no luck.

- I tried the SIM in a different phone, no luck.

- I rebooted the phone (iphone), and I also restarted the network setting.

- My US Roaming plan is active, in fact it worked fine for few days. Just in case I bought another add-on, but still no luck.

Any ideas what else I could try? I'm in the NYC area.

Re: Traveling from Canada to US, I got signal the first few days but now there's no signal.

softech — Wed, 03 Aug 2022 16:44:02 GMT

@jotasanta I would try to use manual network selection

The two you want to try is AT&T and T-Mobile (PM does not partner or Verizon)

Without AT&T signal, try to manually connect to T-Mobile

Also, what kind of roaming add-on you got?

Re: Traveling from Canada to US, I got signal the first few days but now there's no signal.

RossN — Wed, 03 Aug 2022 16:44:27 GMT

@jotasanta hi did you see t mobile ? they are shutting down the 3 g network if you done all that contact a cs agent for help or a refund

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Traveling from Canada to US, I got signal the first few days but now there's no signal.

jotasanta — Wed, 03 Aug 2022 16:48:49 GMT

I got these add-ons:

- Unlimited messages US Roaming - Unlimited Text (10-day)

- 250 MB - US Roaming - 250 MB Data (10-day)

Re: Traveling from Canada to US, I got signal the first few days but now there's no signal.

jotasanta — Wed, 03 Aug 2022 16:50:03 GMT

I actually just care about SMS, I don't even care about data anymore. What do you mean by "did you see t-mobile?" ? like I contacted them?

Re: Traveling from Canada to US, I got signal the first few days but now there's no signal.

RossN — Wed, 03 Aug 2022 16:58:43 GMT

@jotasanta T Mobile should show up when you try to connect manually , Public is in partnership along with ATand T if you were going to be there any amount of time I would suggest getting a local sim

Re: Traveling from Canada to US, I got signal the first few days but now there's no signal.

softech — Wed, 03 Aug 2022 17:20:36 GMT

@jotasanta wrote:
I actually just care about SMS, I don't even care about data anymore. What do you mean by "did you see t-mobile?" ? like I contacted them?

@jotasanta

Do you see T-Mobile on your phone's available Network list?

Try to manually connect to T-Mobile if you do

If you just care sms, you can connect to either AT&T and T-Mobile. whichever you can connect, your SMS should work