topic Re: usage shows calls I have not made in Get Support

usage shows calls I have not made

kaostream — Wed, 03 Aug 2022 15:52:13 GMT

How do I prevent that from happening?

Re: usage shows calls I have not made

MrSpock — Wed, 03 Aug 2022 15:54:12 GMT

@kaostream hi these numbers are they ending in 4001? if so they are your voicemail calls

Re: usage shows calls I have not made

hairbag1 — Wed, 03 Aug 2022 16:02:15 GMT

All but the $15 plan have Unlimited Canada wide calling...so there's no added costs ever.

If you've been checking your voice mailbox...that's likely the culprit.

Re: usage shows calls I have not made

softech — Wed, 03 Aug 2022 16:14:23 GMT

HI @kaostream are they calls to numbers end with 400x? If shows that could be voicemail numbers PM using

If the numbers are found on the list in this page, no worry, they are just voicemail numbers:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/m-p/498446

Re: usage shows calls I have not made

kaostream — Wed, 03 Aug 2022 18:28:12 GMT

Thanks for all your responses. No in my case not because I checked voicemail. The numbers are not ending in 4001 etc. I guess I am not clear in my post; I suspect I have been hacked and my cell number is receiving calls from all over Canada , UK and Texas. My media usage has not been very different from before but I am getting warnings that I am suing up to 75% of my plan.

I am wondering if it is possible for someone to tap into my plan and use it from another source.

Re: usage shows calls I have not made

BKNS27 — Wed, 03 Aug 2022 19:19:12 GMT

@kaostream

It sounds like it is Spam where the numbers calling you are spoofed.

If you are on the $15 plan, all incoming calls are unlimited so the calls will not be deducted from your plan.

Just ignore them.

Re: usage shows calls I have not made

esjliv — Thu, 04 Aug 2022 00:00:29 GMT

@kaostream wrote:
Thanks for all your responses. No in my case not because I checked voicemail. The numbers are not ending in 4001 etc. I guess I am not clear in my post; I suspect I have been hacked and my cell number is receiving calls from all over Canada , UK and Texas. My media usage has not been very different from before but I am getting warnings that I am suing up to 75% of my plan.
I am wondering if it is possible for someone to tap into my plan and use it from another source.

@kaostream - sure it is possible for your sim card to get sim-jacked, but let's not hope this is the case.

If all your services are working, that is a good thing.

Log into your My Account and ensure your sim card in your phone matches your sim card number listed here, just to be sure this is not a sim-jacking:

If you are still concerned about unknown numbers showing in your usage history (as I would be too) inquire further with CSA.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: usage shows calls I have not made

kaostream — Thu, 04 Aug 2022 11:33:15 GMT

Thanks Major, I'll look into the CSA link.