topic Re: SIM Card has not yet arrived in Get Support

SIM Card has not yet arrived

is2003 — Wed, 03 Aug 2022 15:19:39 GMT

Hi: I placed an order for a SIM card (Order 298176) on July 21, 2022. I received notification that it had been mailed on July 25, 2022. To date, I have not yet received it. Could you pl look into this delay? Thanks.

Re: SIM Card has not yet arrived

hairbag1 — Wed, 03 Aug 2022 15:21:56 GMT

We're all just Forum members here...not PM Employees.

Give it 3 weeks for the sim to arrive.

Go to a Telus / Koodo kiosk if there's a mall near you.

Re: SIM Card has not yet arrived

MrSpock — Wed, 03 Aug 2022 15:22:14 GMT

@is2003 hi it takes up to 3 weeks for a sim to arrive , hang in there 😀

Re: SIM Card has not yet arrived

Yummy — Wed, 03 Aug 2022 15:22:49 GMT

Orders from PM (SIM) might take up to 3 weeks to arrive.

If PM says they mailed it bottleneck could be Canada Post as they claim they are overwhelmed and no staff to sort/deliver mail.

Re: SIM Card has not yet arrived

esjliv — Wed, 03 Aug 2022 15:24:38 GMT

If it goes past 10 working days @is2003 I would submit a ticket to CSA to let them know.

Private message CSA here by clicking here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM Card has not yet arrived

Kristowhy — Wed, 03 Aug 2022 19:02:04 GMT

@Yummy wrote:
Orders from PM (SIM) might take up to 3 weeks to arrive.
If PM says they mailed it bottleneck could be Canada Post as they claim they are overwhelmed and no staff to sort/deliver mail.

Canada Post is not overwhelmed nor does it currently have any service alerts for Canada..go and check their website.. I am personally experiencing 3 business day deliveries across 4 provinces in a rural destination. If it's taking more than 10 days for a tiny SIM card it was either lost or the order never sent and the OP should submit a ticket.