topic Re: cant log in in Get Support

cant log in

amberwork — Wed, 03 Aug 2022 15:14:26 GMT

I cant log in as I don't have my e mail anymore and I cant get the e mail code. I need to pay

hairbag1 — Wed, 03 Aug 2022 15:17:49 GMT

Payment vouchers at 7-11 or Walmart...then dial 611 from your cell phone...add them to your acct.

esjliv — Wed, 03 Aug 2022 15:26:43 GMT

@amberwork - contact CSA to help reset your password. You can still log in with a email address that is invalid if you know the password though...

You will also need CSA help to change/update your email on your account.

Methods to submit tickets to Public Mobile Customer Support Agents (CSA) found here:
https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent

Yummy — Wed, 03 Aug 2022 15:28:00 GMT

Get voucher, call 611 to pay

Contact agent to update your email so you can gain access to your account.

To contact CSA-agent, there are 2 methods:

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

BKNS27 — Wed, 03 Aug 2022 19:24:45 GMT

You can still login with your email but have the 2FA code sent to your phone. It is a lot quicker to get the code.