topic Security Verification Loop in Get Support

Security Verification Loop

rhopkins007 — Wed, 03 Aug 2022 14:35:44 GMT

Why does the security verification process continue to loop back after verification code is entered?

Re: Security Verification Loop

MrSpock — Wed, 03 Aug 2022 14:39:29 GMT

@rhopkins007 Hi the site is glitching Since all the new upgrades a couple weeks ago try clearing your cache and cookies and use a different browser in incognito mode it should work after that

Re: Security Verification Loop

hTideGnow — Wed, 03 Aug 2022 14:47:54 GMT

HI @rhopkins007 did you try using the Incognito mode ? it should work that way.

Re: Security Verification Loop

darlicious — Wed, 03 Aug 2022 15:11:16 GMT

@rhopkins007

Don't hit enter or go or anything. Just enter the code and wait about 5 seconds.

Re: Security Verification Loop

Yummy — Wed, 03 Aug 2022 15:31:44 GMT

@darlicious wrote:
@rhopkins007
Don't hit enter or go or anything. Just enter the code and wait about 5 seconds.

And what? Site will pick up code by itself? Could you please elaborate 'enter and wait 5 sec'.

Re: Security Verification Loop

darlicious — Wed, 03 Aug 2022 15:56:16 GMT

@Yummy

I was looping through the verification process because without instruction most verification code entry sites require you to hit enter or "go" on your keyboard. PM 2FA only expects you to enter the code only in the boxes provided. I didn't figure that out until someone told me....?🤔