topic Re: activation issues error code 821 in Get Support

activation issues error code 821

kadman69 — Wed, 03 Aug 2022 14:24:29 GMT

wont let me activation i did one kid friday now doing the other 2 kids diff email and all and get error code 821

Re: activation issues error code 821

softech — Wed, 03 Aug 2022 14:27:57 GMT

@kadman69 DO NOT try to activate again.

PM could have already charged you

Error 821 is when you activate and requested porting , but you have entered IMEI number instead of account number of your old mobile provider

First try to put your PM sim in your phone, check if it connects to PM network and if you can make outgoing calls

Also, check your credit card to see if PM charged you already

Let us know what you found and will advise further

Re: activation issues error code 821

kadman69 — Wed, 03 Aug 2022 14:32:41 GMT

yes i put pm sim in and i checked my c card no charges what is an IMEI # i put sim card number in same as i did for first kid only diff is i used visa first time and mastercard the second and 3rd time

Re: activation issues error code 821

kadman69 — Wed, 03 Aug 2022 14:33:28 GMT

this is new first time activation on i phone 8

Re: activation issues error code 821

softech — Wed, 03 Aug 2022 14:34:52 GMT

@kadman69 but you requested porting your phone number from your old provider?

Re: activation issues error code 821

esjliv — Wed, 03 Aug 2022 15:17:08 GMT

@kadman69 - if your card was not charged and you did not pass the payment section, and ir you cannot log into the self serve account, which gets created during online activation, I'd say it would be safe to activate again.

Maybe try the live chatting option reserved for activation assistance:
https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Let them know you tried activating and received that 821 error.