topic Re: Sign in in Get Support

Sign in

randygeedavey — Wed, 03 Aug 2022 14:19:08 GMT

I need to sign in to my account and cannot

it allows my to ‘successfully’ change my password and I still can’t sign in

Re: Sign in

BKNS27 — Wed, 03 Aug 2022 14:20:24 GMT

@randygeedavey

Try clearing your cache, cookie and go incognito then try login.

Re: Sign in

softech — Wed, 03 Aug 2022 14:20:45 GMT

@randygeedavey

do you change the password again. Wait 10 mins and try again on Incognito mode or on a completely different browser (Edge/Firefox/Chrome)

if still fails, then open ticket with PM Support and have them sort out

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Sign in

randygeedavey — Wed, 03 Aug 2022 14:24:09 GMT

There is no ‘customer service’ at all

no number to call; no person to talk to

kist this ‘community’ with the hopes that your problem can be answered by another customer?

Re: Sign in

randygeedavey — Wed, 03 Aug 2022 14:25:12 GMT

‘Incognito’?

Re: Sign in

randygeedavey — Wed, 03 Aug 2022 14:29:09 GMT

When I hit your link above, I go to ‘chatbot’. And it gives me two choices.
I must be stupid - I see nowhere to type ‘forgot login info’

Re: Sign in

softech — Wed, 03 Aug 2022 14:29:49 GMT

@randygeedavey Incognito mode or InPrivate mode

https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop

Re: Sign in

softech — Wed, 03 Aug 2022 14:30:54 GMT

@randygeedavey wrote:
When I hit your link above, I go to ‘chatbot’. And it gives me two choices.
I must be stupid - I see nowhere to type ‘forgot login info’

With method 1, you have to start typing "forgot login"

Just use method 2,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Sign in

reyexperiments — Thu, 03 Nov 2022 17:53:23 GMT

Thank you. I've been having this issue as well, and I think I've scoured the forums and this is the first time I'm seeing that link. It's the only hope I've felt today about this issue. My phone is disconnected until I can get this figured out and I'm feeling so frustrated. So thanks for the link. It's helping to feel like there's somewhere to get help. And I wouldn't have known that without logging in there's an envelope to check. Thanks for the tips.