topic Re: SIM not registered message. in Get Support

SIM not registered message.

Carol11 — Wed, 03 Aug 2022 12:37:13 GMT

I just registered with Public Mobile and my phone says SIM not registered. I also have not received an email confirmation. But I do have the confimation page.

Re: SIM not registered message.

softech — Wed, 03 Aug 2022 12:39:08 GMT

Hi, check ifnyou can login to My Account , check if PM already took the money

If possible try the sim in another phone or try reseat the sim.

if all fails, open ticket with PM support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: SIM not registered message.

esjliv — Wed, 03 Aug 2022 13:01:18 GMT

@Carol11 - did you restart your phone with the public mobile sim card in it?

Prior to contacting CSA, can you insert your sim into another compatible phone to see if services work?

If restarting does not help, have you checked:

is your phone locked to its previous provider? If so, contact them to unlock it for you.
is your phone blacklisted, check here: Check the Status of Your Device in Canada | DeviceCheck.ca
what model is your phone? is it compatible?

Re: SIM not registered message.

Carol11 — Wed, 03 Aug 2022 13:10:41 GMT

Im contacting Koodo to see if they are preventing it. I log into PM and it says I have an active account.