topic Re: payment in Get Support

payment

NoLifeWarrant — Wed, 03 Aug 2022 06:21:04 GMT

👀3 question
auto payment error 😓😪

where get voucher 🤔🤔

nowhere customer service~~~ 🤕

Re: payment

BKNS27 — Wed, 03 Aug 2022 06:05:16 GMT

@NoLifeWarrant

You can purchase a voucher at these locations:

You can dial 611 and enter the voucher number.

PM is all online service so you can contact a CS_Agent through private message above or type in Create a Ticket below.

There is a glitch with the new website so AutoPay might be disabled. Did you forget your password?

A CS_Agent can help you access your account between the hours of 6:00am to 10:00pm EST and you can enter your voucher in your account as well or enable AutoPay.

Re: payment

JL9 — Wed, 03 Aug 2022 06:12:43 GMT

If you buy a voucher it may take as long as 24 hours to be active. Some places will be instant, while others not so much. Shoppers Drug Mart seems to be a reliable option that will become active immediately, but just keep that in mind.

Re: payment

Timer — Wed, 03 Aug 2022 06:20:11 GMT

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

until you complete updated credit card payment use vouchers,

if you need ASAP to make payment you can go to Shell Stations to purchase vouchers

and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell: vouchers

Here contact to support team by CS_Agent

Re: payment

darlicious — Wed, 03 Aug 2022 07:28:35 GMT

@NoLifeWarrant

Do you currently have active service or is your renewal tonight? Everything you need to know about vouchers but never knew you needed can be found by clicking below.....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Customer support info supplied by clicking the link at the bottom of the page of the above link.

Re: payment

esjliv — Wed, 03 Aug 2022 11:00:12 GMT

@NoLifeWarrant wrote:
👀3 question
auto payment error 😓😪
this can happen unfortunately.

where get voucher 🤔🤔
see other posts about where to obtain vouchers

nowhere customer service~~~ 🤕
you've kinda hit some help by posting in the Community here (where we are all customers and members like you). But PM representatives are CSAs.
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

@NoLifeWarrant see above

If you have no services, from a failed autopay, add Funds, manually, to your owing amount or more, through SELF SERVE (or by calling 611 if you have a card registered), then select to reactivate/resume services if it does not automatically do so.

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment.

Or try

Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Log off your account. Log back in. Reboot your phone.

If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.

Re: payment

NoLifeWarrant — Wed, 03 Aug 2022 20:49:03 GMT

did added other card, the problem with browser mobile 📵

possibly any emergency want to getting use vouchers 🚑 👍

many thanks 😍🐝

Re: payment

hTideGnow — Wed, 03 Aug 2022 21:34:11 GMT

HI @NoLifeWarrant

So, you ended up using desktop computer to get through the payment page?

there was problem with mobile browser on payment page before , but I thought PM fixed the issue