topic Re: Missing Data from Public Points Redemption in Get Support

Missing Data from Public Points Redemption

TiaS — Wed, 03 Aug 2022 03:40:48 GMT

1GB data was redeemed using public points but has not shown up on my account within the 24hrs. which is stated I the email received after selecting the add-on.

Re: Missing Data from Public Points Redemption

Timer — Wed, 03 Aug 2022 03:45:24 GMT

@TiaS

contact to support team by CS_Agent

Re: Missing Data from Public Points Redemption

NDesai — Wed, 03 Aug 2022 03:46:43 GMT

@TiaS Login to your self-serve account using incognito/private browsing mode and see if that 1GB add-on shows up on the right side of the main page. If not, you might have to contact PM CS_Agent to get this sorted out.

Here’s when and how to contact our Customer Support Agents:

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Re: Missing Data from Public Points Redemption

JL9 — Wed, 03 Aug 2022 03:47:14 GMT

Yeah it should show in your data and add ons. So if it is still not there you can connect with a CSA and they should be able to manually add it for you.

Re: Missing Data from Public Points Redemption

Louigee-54321 — Tue, 18 Oct 2022 05:43:39 GMT

I have the same problem as well!! Over 24 hours have passed and I still haven’t gotten the 1GB of data that I redeemed