topic Re: Cancel my account in Get Support

Cancel my account

bigwheels90 — Wed, 03 Aug 2022 01:17:24 GMT

What is the email or telephone number to contact a representative from Public Mobile directly? Please cancel my account now. Thank you.

Re: Cancel my account

Lux — Wed, 03 Aug 2022 01:20:09 GMT

To talk with a representative, you can contact them at https://publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Cancel my account

esjliv — Wed, 03 Aug 2022 01:21:30 GMT

@bigwheels90 - to cancel an account all you need to do is call 611 from your phone to cancel autopay. Then in 90 days of nonpayment your account, phone number and access to self serve is closed/gone.

OR, you can port your public mobile number to another provider this also closes your account here.

You may want to ask CSA to remove any registered card on the account first though, if you have one.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Cancel my account

RossN — Wed, 03 Aug 2022 01:22:07 GMT

@bigwheels90 hi just disable pre authorized payment and your account will suspend and close in 90 days

Re: Cancel my account

Timer — Wed, 03 Aug 2022 01:25:12 GMT

@bigwheels90

contact to support team by private message CS_Agent

Re: Cancel my account

CountyDownIeUk — Wed, 03 Aug 2022 02:01:46 GMT

@RossN wrote:
@bigwheels90 hi just disable pre authorized payment and your account will suspend and close in 90 days

@bigwheels90

Porting out will cancel your account too.

Think about removing your auto pay set up first. Remove ..... not disable.