topic Re: Credit Card Payment in Get Support

Re: Credit Card Payment

RudyNotice81 — Wed, 03 Aug 2022 01:09:52 GMT

I need to change my credit card information online but forgot my pin, and I need help to reset pin.

Re: Credit Card Payment

Timer — Wed, 03 Aug 2022 01:14:11 GMT

@RudyNotice81

for CC, tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment..

you will get verification code by email or SMS
and when you inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

and go to profile for reset the pin you can changed online when login.

Re: Credit Card Payment

RudyNotice81 — Wed, 03 Aug 2022 01:16:44 GMT

My number one problem is that I can't remember if I have an online account because it was so long ago I got the phone

Re: Credit Card Payment

Timer — Wed, 03 Aug 2022 01:23:46 GMT

@RudyNotice81

Forgot your password option to reset it, Here

or contact to support team by CS_Agent to reset it.

Re: Credit Card Payment

esjliv — Wed, 03 Aug 2022 01:25:22 GMT

@RudyNotice81 you could try different emails it could be, then use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/

If an email is received (check spam/junk folder) then the email is likely registered.

You can submit a ticket here to: Create or forgot My Account email or password link

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent