topic Re: Phone won't dial out in Get Support

Phone won't dial out

Tishie1 — Tue, 02 Aug 2022 18:45:31 GMT

Please help! My phone hangs up immediately when I try to dial out.

I tried restarting and checking if I have active status. My bills are paid.

Thanks

Re: Phone won't dial out

softech — Tue, 02 Aug 2022 18:48:07 GMT

@Tishie1 what plan do you have? $15 or $13 with limited outgoing minutes? or those without unlimited outgoing minutes?

Also, it hangs up immediately, not even an error recording?

do you have another phone around to test out the PM SIM card? just want to confirm it is not a device issue

And you tried to call from a different places from where you are now?

Re: Phone won't dial out

Tishie1 — Tue, 02 Aug 2022 19:45:40 GMT

I have unlimited $25 a month plan. I just checked and my payments are up to date. I now can't receive text messages and when people call it says my number is out of service

I tried to submit a ticket and it would not accept it.

Re: Phone won't dial out

esjliv — Tue, 02 Aug 2022 19:52:02 GMT

@Tishie1

Private message CSA here by clicking here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

When did you activate? And were services working before now?

Re: Phone won't dial out

Tishie1 — Tue, 02 Aug 2022 21:25:23 GMT

I activated the phone over a year ago and it was working until today

Re: Phone won't dial out

softech — Tue, 02 Aug 2022 21:33:28 GMT

@Tishie1 if you check the phone status, is it showing it connected to the network? Any signal bar?

And you can login to My Account without trouble?

Try to change the preferred network type to 3G Only and see if it helps

Re: Phone won't dial out

Tishie1 — Tue, 02 Aug 2022 22:18:36 GMT

this is what is says...

I can log into my account

Re: Phone won't dial out

softech — Tue, 02 Aug 2022 22:21:34 GMT

@Tishie1 Try to change the Preferred network to 3G Only and see if it works

If not, open ticket with PM Support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Phone won't dial out

Tishie1 — Tue, 02 Aug 2022 22:22:52 GMT

How do you change to 3G?

Re: Phone won't dial out

softech — Tue, 02 Aug 2022 22:23:58 GMT

@Tishie1 depends on your phone, but on Android, these are the general steps

1 Launch Settings > Connections.
2 Tap on Mobile networks.
3 Select Network Mode.
4 Choose your preferred Network Mode.

Re: Phone won't dial out

Timer — Tue, 02 Aug 2022 22:48:03 GMT

@Tishie1

what brand your device.

Re: Phone won't dial out

Tishie1 — Wed, 03 Aug 2022 03:18:31 GMT

So the solution was to get a ticket and have mods look into it. Somehow my phone number had changed to an out-of-service number. When I was looking at "about phone" in settings it had this number. The moderator changed my number somehow to the right number and my phone works!

Re: Phone won't dial out

softech — Sat, 01 Oct 2022 21:44:18 GMT

@Tishie1 did you open ticket with PM support as advised earlier?

can you receive incoming calls? and data working?