topic Re: Data usage in Get Support

Data usage

Loons — Tue, 02 Aug 2022 21:33:03 GMT

My plan was scheduled to renew today Aug 2. Last week I set my plan to change to 6gb 4G on renewal. I have preauthorized payment. It did not change the plan and shows I have used 2.9 gb of my allowed 5gb of the old plan. If I were to change my plan now, will it debit me again? $40 was paid on the old plan. I changed because of 3G is wasting my time and patience.

Re: Data usage

RossN — Tue, 02 Aug 2022 21:45:25 GMT

@Loons hi yes you probably would be debited again , try using a different browser in ingognito mode ,see if it refreshes your account

Re: Data usage

Loons — Tue, 02 Aug 2022 22:00:44 GMT

Ok. So I logged out and back in of My Account and it appears to have signed me up for the 4gb plan which I know is not enough for my data use. I don’t mind playing the privacy browser game to change the plan as I had to previously for add-ons. It seems that since telus has publicly put it’s name in the web page it became more difficult to self serve anything. And speeds are the same snail pace even here in the lower mainland BC.

Re: Data usage

RossN — Wed, 03 Aug 2022 00:37:51 GMT

@Loons the self serve has been a real mess since the uprades a few weeks ago, I am hoping it will get better soon ,seems everyday a few more bugs are fixed 🙄

Re: Data usage

Loons — Tue, 02 Aug 2022 22:09:13 GMT

Now if I could figure out how to not get an email for every bravo or change in rank. 🫤

Re: Data usage

hTideGnow — Tue, 02 Aug 2022 22:11:37 GMT

@Loons wrote:
Now if I could figure out how to not get an email for every bravo or change in rank. 🫤

HI @Loons you can do it this way

come here

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile

and check "Don't send me any community emails "

Re: Data usage

RossN — Tue, 02 Aug 2022 22:13:00 GMT

@hTideGnow

@hTideGnow wrote:
@Loons wrote:
Now if I could figure out how to not get an email for every bravo or change in rank. 🫤
HI @Loons you can do it this way

come here
https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile

and check "Don't send me any community emails "

@hTideGnow you beat me to it lol

Re: Data usage

Loons — Tue, 02 Aug 2022 22:18:19 GMT

Thank you. I’ll see how it goes now.