topic Re: No Calls/Text But Network is Active in Get Support

No Calls/Text But Network is Active

laboursome — Tue, 02 Aug 2022 21:09:59 GMT

I have successfully activated my account and Sim, my phone says I have Public Mobile Service, Buy I cannot receive or send text messages, and when I call says to call *611.

Re: No Calls/Text But Network is Active

RossN — Tue, 02 Aug 2022 21:13:34 GMT

@laboursome does anything work?data, can you make or receive calls what plan are you on?

Re: No Calls/Text But Network is Active

hTideGnow — Tue, 02 Aug 2022 21:19:25 GMT

Hi @laboursome calls not working too?

what kind of phone you have?

try reboot phone once more

if that does not help, open ticket with CS Agent

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Calls/Text But Network is Active

Timer — Tue, 02 Aug 2022 22:16:07 GMT

@laboursome

you get new number or port old # in here.

Re: No Calls/Text But Network is Active

BKNS27 — Wed, 03 Aug 2022 00:23:40 GMT

@laboursome

If you picked a new number, did you reboot your phone by powering it off and then back on?

If you ported your old number to PM, did you reply to the text confirming your are porting over to PM? There is a 90 minute window to reply. If you missed this window, you need to contact a CS_Agent to restart the process.

Re: No Calls/Text But Network is Active

esjliv — Wed, 03 Aug 2022 00:51:33 GMT

@laboursome - if your account status says Active, and you have tried restarting your phone and still nothing...then, what about trying your SIM card into another compatible device to see if services work?

If services work in another phone, try performing a reset of your device's network settings.

And, ensure it is compatible:

https://www.kimovil.com/en/frequency-checker/CA

https://willmyphonework.net

https://www.frequencycheck.com/

If you are using an iphone, and you activated with a new number, try de-registering the old number on the device.

https://selfsolve.apple.com/deregister-imessage/

Set up your phone number On your iPhone:

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.