topic Re: Upgraded to 4G in Get Support

Upgraded to 4G

Denise1010 — Tue, 02 Aug 2022 17:35:40 GMT

I recently received an email advising of 4G service and I upgraded my plan to 4G with an effective date of July 24th. As of today August 2nd I am still showing 3G. Who do I contact to ensure I have been upgraded to 4G as per the new plan that I am paying for now?

Re: Upgraded to 4G

softech — Tue, 02 Aug 2022 17:38:11 GMT

@Denise1010 did you check if your preferred network type is set to either Automatic or the one which has all the choice LTE/WCDMA/GSM (some phone shows 4G/3G/2G or LTE/HSPA/GSM)

did you check any speed test to see if you are connect at higher speed, could be around 150Mpbs, or at least over 100Mpbs

If the network type is set correctly but the speed test still shows around 3Mpbs, open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Upgraded to 4G

esjliv — Tue, 02 Aug 2022 20:18:25 GMT

@Denise1010 - where are you seeing 3G still?

On your phone, or is this the plan listed on your My Account?

When you check your payment history, does it show you paid the newer plan amount?

Public Mobile - My Account

Re: Upgraded to 4G

BKNS27 — Wed, 03 Aug 2022 00:57:50 GMT

@Denise1010

What phone do you have?

Try rebooting your phone first then check your Cellular data and call settings.

Re: Upgraded to 4G

Denise1010 — Wed, 03 Aug 2022 08:54:29 GMT

yes. It’s showing on my phone in top left corner. My payment history is showing new amount

Re: Upgraded to 4G

Denise1010 — Wed, 03 Aug 2022 08:58:43 GMT

I do have an older phone. iPhone 8. It takes minutes to even open this reply box