topic Re: I am being billed and i ve switched providers in Get Support

I am being billed and i ve switched providers

robert17 — Tue, 02 Aug 2022 17:58:15 GMT

I have switched providers and i am still being billed

Re: I am being billed and i ve switched providers

softech — Tue, 02 Aug 2022 18:01:17 GMT

@robert17 you already switched and still go billed?

Sorry to hear that, no worry, just need to open ticket with PM Support and they will refund the amount and will confirm to avoid further charges

Please open ticket through direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: I am being billed and i ve switched providers

Meow — Tue, 02 Aug 2022 18:19:24 GMT

Did you port your PM number?
If Yes, your account should be deleted.

If No, contact agent for refund and explanation why are you still billed.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

Re: I am being billed and i ve switched providers

suchBADservice — Tue, 02 Aug 2022 18:49:33 GMT

Word is that like most comapnies you give your cc info to, they try to keep billing you. Except in Public Mobile's case, they deny your asking to sort this out with a human, when their SYSTEM has failed. You will have to stay on this, I'm sorry. There was another story about someone who cancelled their card just to avoid the billing Public refused to stop doing. To THAT person, PLEASE get in touch with me!
Email me at REMOVED EMAIL

Edited By ShawnC13

Re: I am being billed and i ve switched providers

esjliv — Tue, 02 Aug 2022 20:15:37 GMT

@robert17 - do you have any other accounts using this same credit card that is getting billed?

But, the question I'd like to know, and what @Meow also mentioned, did you port your public mobile number to this other provider? If so, how long ago?

Are you still able to log into your public mobile My Account/Self Serve? If yes, than you did not port this number, or perhaps the porting failed at one point.