topic Update Card Information Error in Get Support

Update Card Information Error

barbara7 — Tue, 02 Aug 2022 20:07:25 GMT

Hello -

I'm trying to update my card information in: My Account > Payments > Update Card Information

and it's not updating. An error message shows up: "Oops! Something went wrong, please try again later."

I have tried clearing browser cache, using Incognito Mode on the desktop, but no go for a few days. How can this go through properly?

RossN — Tue, 02 Aug 2022 20:10:39 GMT

@barbara7 hi if you tried all that

contact a cs agent so they can update your info for you

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

esjliv — Tue, 02 Aug 2022 20:11:08 GMT

Well, you tried some good trouble shooting @barbara7 .

This has been like this for a few days? Are you able to try doing this on a totally difference device?

If still issues submit a ticket to CSA for help. Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support agents=CSA) by clicking here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Timer — Tue, 02 Aug 2022 22:20:01 GMT

tried use browser from other computer,and clear cache and cookies and use one page inPrivate mode,