topic Re: I bought US add on but it won't activate? in Get Support

I bought US add on but it won't activate?

Joelle2 — Tue, 02 Aug 2022 17:05:46 GMT

I bought US data roaming but it won't activate.

MrSpock — Tue, 02 Aug 2022 17:11:03 GMT

@Joelle2 hi assuming you are in the US now did you manually set your network to ATand T or T Mobile?did you reboot your phone?

hTideGnow — Tue, 02 Aug 2022 17:14:02 GMT

HI @Joelle2 first, did you check if the US add-on shows up on your My Account?

And what kind of roaming add-on ? Talk? Text? Data?

Did you see it connected to T-Mobile or AT&T? Try to connect both and see which one works

If you have roaming data, make sure you enable Roaming Mobile Data on your phone seetings

DDM69 — Tue, 02 Aug 2022 19:30:31 GMT

Search how to add a US package. You'll need to make sure you add funds to your account to cover the cost of the added package.

Good luck! 😁

esjliv — Tue, 02 Aug 2022 20:21:53 GMT

@Joelle2 - ensure your public mobile plan is Active. Addons will only work on an Active plan.

Try restarting your phone, or perform a reset of the device's network settings to help connect to the proper network while in the USA.

See Roaming Get Help article for additional info. here: U.S. Roaming (publicmobile.ca)