topic Re: Phone Activation in Get Support

Phone Activation

cobygurl — Tue, 02 Aug 2022 11:55:48 GMT

So I had a plan, but I was out of the country for a few months.

I still have my rewards points, but I don't know how to activate my phone number again.

Do I need a new phone number?

How would I go about setting that up associated with my rewards points?

Re: Phone Activation

computergeek541 — Tue, 02 Aug 2022 12:09:16 GMT

If you can still get into your account and make a plan payment, service will resume on your existing phone number.

Re: Phone Activation

softech — Tue, 02 Aug 2022 12:10:56 GMT

@cobygurl how long you have been out of the country?

How you know you still have the reward points? you tried logging in My Rewards site?

https://publicmobile.ca/myrewards

If you can login My Rewards, you should be able to login to My Account site and reactivate there, can you login ?

https://selfserve.publicmobile.ca/

If you can login My Account, just click on the Reactivate my plan button and manually pay

If you cannot login to My Account , call 1855-4PULIBC and enter your phone number. Tell us what the record say

If the recording tells you they cannot locate your number, your account was closed permanently for non-payment over 90 days. Your rewards account would have been closed already and won't be able to use those rewards points

To come back to PM, you will have to buy a new sim card and activate as a new account with new rewards again from beginning

Re: Phone Activation

Meow — Tue, 02 Aug 2022 14:04:39 GMT

You your account was suspended for less than 90 days, log in into your account, pay the bill and restart service.

You do not need new SIM nor new account. If you signed up with PM after 2022.01.25 you are on Points rewards and have nothing do to in order to continue accumulating them.