topic Re: Data in Get Support

Data

Ohms — Tue, 02 Aug 2022 11:57:46 GMT

How do I add more data?

Re: Data

RossN — Tue, 02 Aug 2022 12:03:03 GMT

@Ohms hi just go into your self serve account under plans and add ons you can buy an add on there go to shop add ons or if you think you are going to be using more data in the future you can change your plan

Re: Data

softech — Tue, 02 Aug 2022 14:53:25 GMT

HI @Ohms

To get data again after you have used up the current cycle's , there are different ways

The easiest way is to buy addon , there are choices of 1GB for $15 or 200Mb for $5. The good thing for this is that add-ons are non-expiring. If you do not use them up before the next cycle comes, the remaining data will be roll over for next cycle as a back up.

Another way you can do it yourself is to change the plan now. Pick any other plan different from your current one and select Change plan now. The only bad thing for this way is that PM will start a new cycle now, the unused days for the current cycle will be wasted

Last way, similar to change plan above is to have an early renewal of your current plan. However, you cannot do it yourself, you have to open ticket with PM Support and have them to renew for you. To cut down back and forth time, you might want to load enough money onto My Account, so PM Support can make the plan change sooner, after they validate your identity

Re: Data

esjliv — Tue, 02 Aug 2022 12:48:37 GMT

@Ohms - just to add, addons will only work on an Active public mobile plan. So if you are currently suspended, you will need to reactivate your services for any addons to work.

Then again, if this is your case, you plan data would replenish on reactivation.

Re: Data

Meow — Tue, 02 Aug 2022 13:54:17 GMT

Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.

Add funds to your PM account: Any funds to buy add-ons come from your balance, so manually add funds to your available balance first.
Buy Add-On: You will actually buy the add-on after you add funds to your account or else you won't have funds to actually buy the add-on. Funds to buy add-on come from Your account (after adding funds in step #1) and not directly from your credit card.

Purchased Add-ons should show up on Plan Details page. Bonus add-on should be on Overview/Main page.

All countable features will show up on the overview page. Unlimited features show up in Plan Details. ie. roaming talk and text.

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-611

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve

Re: Data

computergeek541 — Tue, 02 Aug 2022 13:56:31 GMT

@Meow

The above instructions about a two step method no longer apply.

Re: Data

hTideGnow — Tue, 02 Aug 2022 14:03:52 GMT

Yes, buying add-on is now a true shopping cart experience. Just tried last week. Fast and easy

Re: Data

BKNS27 — Tue, 02 Aug 2022 16:44:51 GMT

@computergeek541

Good to know…lots of changes on the new website.