topic Re: Still having issues in Get Support

Still having issues

Ericsparrow56 — Tue, 02 Aug 2022 04:18:23 GMT

Anyone have any insight as to what's going on with the self serve site? I'm still having rhe same issue after a month. Its nothing on my end. Network connection is fine..tried numerous browsers in incognito mode...devices..laptops..but no luck. My password wasn't wrong amd payments have always been on time. There's no reason on my end for this issue. I asked customer service about it but all they said was they were worming on it.

Re: Still having issues

softech — Tue, 02 Aug 2022 04:31:35 GMT

@Ericsparrow56 You have opened ticket with PM yet?

I think I saw posts with similar login issue, the OP said the account had issue during migration and hence PM Support had to step in and fix it.

I see you are talking to PM Support already, they have escalated the issue to technical team yet?

And... did you change the email address used to login lately?

Re: Still having issues

darlicious — Tue, 02 Aug 2022 06:04:33 GMT

@Ericsparrow56

Lol...working on it? Or worming their way out of it? Either they have not found a solution yet or they have not applied it to your account. When was the last time you asked for an update? They may have closed your ticket without informing you as I have discovered of late.

@softech

Was there a resolution with the other reported instances of this issue?

Re: Still having issues

Timer — Tue, 02 Aug 2022 06:40:51 GMT

@Ericsparrow56

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,open from browaer Edge and check the update browaer.

To Login Page

Re: Still having issues

esjliv — Tue, 02 Aug 2022 10:23:35 GMT

I have been getting that from time to time @Ericsparrow56 . I am able to log into self serve now.

Either try again later, or maybe if you have a shortcut/favorite for the login location, then skip that for the time being, and go to the community page:

https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community

Then select My Account or My Rewards at top right: