topic Re: Email in Get Support

Email

Isaacjay — Mon, 01 Aug 2022 21:47:46 GMT

Hello I tried to sign in to pay my bill but it sent a code to my email address to confirm it’s me. That email address doesn’t work anymore so I can’t confirm so I can’t pay for my bill. My old email was xxxxxxxxxx my new one is xxxxxxxxxxxx

Re: Email

Timer — Mon, 01 Aug 2022 21:45:44 GMT

@Isaacjay

contact to support team by private message CS_Agent to change email.

Re: Email

Timer — Mon, 01 Aug 2022 21:47:56 GMT

@Isaacjay

if you have in your account autopay then call *611 and make payment.

and if you need ASAP to make payment you can go to Shell Stations to purchase vouchers and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers: https://www.publicmobile.ca/en/on/payment-voucher

until complete updated your email.

Re: Email

Yummy — Mon, 01 Aug 2022 21:49:01 GMT

The only way to update your email is to ask agent to it for you.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

Re: Email

softech — Mon, 01 Aug 2022 22:01:28 GMT

@Isaacjay did you try to have the code sent via SMS ? there is the option Once you got the code , you can still login to My Account using the email address as the user name.

Of course for long term, you should still open ticket wirh PM to have the login name changed to your neq email

Re: Email

darlicious — Tue, 02 Aug 2022 00:14:07 GMT

@Isaacjay

You may find this post helpful in your endeavours....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594