topic Re: MMS Message Retrieval Issue in Get Support

MMS Message Retrieval Issue

Beemith — Mon, 01 Aug 2022 23:49:24 GMT

Hello,

Recently I have run into an issue where my phone fails to retrieve MMS messages that I receive. For certain people and for some of them I can retry the download and it works but most of the time it fails. Is there anyway that I can fix this? I am on using a OnePlus 7T. It has worked for the last 3 years

This is what I am seeing:

Re: MMS Message Retrieval Issue

darlicious — Mon, 01 Aug 2022 23:39:26 GMT

@Beemith

Do you have an iPhone? Is your mobile data enabled?

Re: MMS Message Retrieval Issue

popping — Mon, 01 Aug 2022 23:50:53 GMT

@Beemith

Please

1. delete your screenshot

2. edit your screen shot to mask out your name and phone number because your post can be access by anyone on the Internet for privacy reason.

3 upload your edited screenshot again.

===========

MMS needs data and APN setup correctly before you can send and receive your MMS photos.

1. Do you have your data enabled on your phone?

2. Can you go on Internet with your phone browser with your WiFi disabled?

Re: MMS Message Retrieval Issue

Beemith — Mon, 01 Aug 2022 23:50:13 GMT

Like I said in the post I have a OnePlus 7t and Yes I do have mobile data enabled.

The phone has been working fine for the last 3 years. Everything is still working fine except the MMS messages.

Working fine in this context is all Data is working off of Wifi (Streaming Youtube, etc.).

Re: MMS Message Retrieval Issue

esjliv — Mon, 01 Aug 2022 23:51:18 GMT

@Beemith - do you have Chat Features enabled on your device? If so, I would recommended you turn it off.

Disable your Chat Features:

Open Messages
Tap More options > Settings > Chat features
Turn Enable chat features off

Or, perhaps a reset of the device's network settings could fix something.

There were a few other users experiencing issues with MMS, 2 different android models. Not sure what their answer was, as I don't recall see it. But there was a lot of troubleshooting done with nothing working at the time.

My suggestion would be try your sim into another compatible phone, with data enabled, to see if the issue is the same.

If same issue, as CSA what they think.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: MMS Message Retrieval Issue

darlicious — Mon, 01 Aug 2022 23:53:11 GMT

@Beemith

Oops...sorry I missed that you mentioned your device. Check your APN it may have reset to default. Post screenshots of it if possible.

Edit:

And compare....

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

Re: MMS Message Retrieval Issue

popping — Mon, 01 Aug 2022 23:56:28 GMT

Restart you OnePlus 7T.

Most phone manufacturers provider its messages app. At some point, manufacturers may not provide any update.

If you are not using Google Messages app, please install and try it. Google will update the Google Messages app.

Re: MMS Message Retrieval Issue

Beemith — Mon, 01 Aug 2022 23:58:56 GMT

Looks like my APN data had changed,

Seems to functioning now.

Thank you.

Re: MMS Message Retrieval Issue

darlicious — Tue, 02 Aug 2022 00:11:02 GMT

@Beemith

I'm happy to hear its fixed.

Re: MMS Message Retrieval Issue

aharisi — Wed, 17 Aug 2022 04:19:20 GMT

So I've been having the same issue for the last week or two. Have the APN settings changed to the above values? My current APN settings are basically those listed here https://www.publicmobile.ca/en/qc/get-help/articles/set-up-data-on-an-android-phone or here https://apn-canada.gishan.net/en/apn/public-mobile

Re: MMS Message Retrieval Issue

esjliv — Wed, 17 Aug 2022 10:40:24 GMT

@aharisi wrote:
So I've been having the same issue for the last week or two. Have the APN settings changed to the above values? My current APN settings are basically those listed here https://www.publicmobile.ca/en/qc/get-help/articles/set-up-data-on-an-android-phone or here https://apn-canada.gishan.net/en/apn/public-mobile

Have you tried a reset of your device's network settings?

Although, there have been odd MMS issues over the past several weeks @aharisi; seemingly to be affecting different models of phones . So, not sure if this would be your similar issue or not.

This post, members still were having issues and even reached out to CSA for help: https://productioncommunity.publicmobile.ca/t5/Get-Support/Odd-MMS-issue/m-p/858480/highlight/true#M581521

Re: MMS Message Retrieval Issue

darlicious — Thu, 18 Aug 2022 13:22:48 GMT

@aharisi

Try the steps I outlined here...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Odd-MMS-issue/m-p/862150/highlight/true#M584475

Re: MMS Message Retrieval Issue

aharisi — Thu, 18 Aug 2022 19:36:21 GMT

So what solved the problem was in fact changing the APN settings to those mentioned above in this thread (or basically what are found here as well https://www.telus.com/en/support/article/activate-data-on-your-android-device ). For my phone and operating system, that required root privilges and being able to access and edit the /system/etc/apns-conf.xml file and modifying the "MMS proxy" to "mmscproxy.mobility.ca" and the "MMS port" to "8799 for all instances of sp.mb.com contained in that file. That said, for those that don't have root access, if an MMS is failing to download and getting timed out, a temporary fix that worked for me was to switch to a "preferred network" of "WCDMA only", that seems to allow the messages through after some time (a reboot might be necessary as well), but once you switch back to a "4G" preferred network setting, it'll revert back to having the same issues with some MMS messages timing out from the some specific contacts.

Re: MMS Message Retrieval Issue

darlicious — Thu, 18 Aug 2022 19:45:33 GMT

@aharisi

I'm happy to hear you found a solution. Out of curiosity what is the make and model of your phone? And your OS? It will be helpful for others encountering the same issue. thx

Re: MMS Message Retrieval Issue

aharisi — Thu, 18 Aug 2022 19:49:15 GMT

It's Xiaomi Redmi Note 4 that I unlocked and wiped and installed a custoe LineageOS 16 operating system on (Android 9 based).

Re: MMS Message Retrieval Issue

dust2dust — Thu, 18 Aug 2022 19:54:00 GMT

@aharisi- I would suggest that rooting and custom ROM's are rather above many peoples comfort level. There are other known methods for editing the APN in problematic phones. But glad it's all working for you.

Re: MMS Message Retrieval Issue

aharisi — Thu, 18 Aug 2022 20:06:13 GMT

Oh yeah for sure (and you definitely don't need to install a custom ROM). But a lot of Android flavored operating systems, especially those above 8.1, often don't allow you to conventionally alter the APN settings or adjust them using normal way, as outlined on the TELUS or Public Mobile APN settings webpage (sometimes due to the carrier wanting it that way, sometimes just being the default setting of that particular operating system). That was my case, and if I didn't have root access I wouldn't have been able to alter that system file (obviously). Anyways, just my experience, and at least there's a bit of explanation as to why this started happening out of the blue a few weeks ago when I hadn't done anything to my phone's settings at all...

Re: MMS Message Retrieval Issue

darlicious — Thu, 18 Aug 2022 20:06:44 GMT

@aharisi

Ah yes that helps explain why you had an issue. The simple fix for most in this situation is to ask customer support to text a configuration file to the customer to update the APN.

Re: MMS Message Retrieval Issue

aharisi — Thu, 18 Aug 2022 20:11:42 GMT

Yup, I was considering doing that, setting up a ticket and all that, but figured I'd give this a try first, given that my phone and ROM are a little on the "exotic" side, to say the least, so wasn't sure if the texted configuration file would have worked "out of the box" in my case. Anyways, that's what people should follow, without root and with a more conventional phone for sure...

Re: MMS Message Retrieval Issue

dust2dust — Thu, 18 Aug 2022 20:22:29 GMT

@aharisi, @darlicious - and also using a Freedom sim. There's also an adb command to do it. And finally also an unofficial app out there.

I've dabbled with rooting and rom's. I like Google Pay too much to lose it.