topic Re: Anyone else have issues logging into Self-Serve? in Get Support

Anyone else have issues logging into Self-Serve?

swyncor — Tue, 04 Jan 2022 19:39:32 GMT

Keeps saying login attempt has failed. Further attempts to log into my account causes my account to get locked out for 1 hour.

Re: Anyone else have issues logging into Self-Serve?

collin1215 — Fri, 22 Sep 2017 04:14:33 GMT

Im not having any issues. Maybe try resetting the password? or sometimes the most common mistake is having caplocks on.

Re: Anyone else have issues logging into Self-Serve?

SD08 — Fri, 22 Sep 2017 04:17:05 GMT

No trouble here. I'm using Chrome on WIN 7.

If that continues for you, you'll probably need a password reset with the help of a moderator.

Click this Moderator_Team link to send a private message for assistance. Include your e-mail address and phone number. More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Password resets are time-sensitive, so be alert for any response from the mods, and don't delay once you get the reset message.

Re: Anyone else have issues logging into Self-Serve?

will13am — Fri, 22 Sep 2017 04:16:41 GMT

Just tried, not working for me also.

Re: Anyone else have issues logging into Self-Serve?

swyncor — Fri, 22 Sep 2017 04:17:38 GMT

The funny thing is my password was reset by the moderator team. I am using their provided password to login and still have trouble all day.

Re: Anyone else have issues logging into Self-Serve?

SD08 — Fri, 22 Sep 2017 04:19:44 GMT

The password they give you expires because it's temporary. If you are still using that one, that would be why you can't log in. You'll need to go through the process with them again. This time, be sure to change to a password of your own choosing once you get in.

Re: Anyone else have issues logging into Self-Serve?

swyncor — Fri, 22 Sep 2017 04:22:48 GMT

Will it revert to my previous password i used before or a totally different one? Because i tried entering my previous password and that doesn't work either.

Re: Anyone else have issues logging into Self-Serve?

swyncor — Fri, 22 Sep 2017 04:24:50 GMT

It also doesn't explain why other users are having similar problems.

Re: Anyone else have issues logging into Self-Serve?

SD08 — Fri, 22 Sep 2017 04:33:19 GMT

I don't believe it reverts to anything. The temporary password simply becomes invalid and you can't get in. That's why, when you get the reset message from a moderator, don't waste any time logging in, and change to a password of your choice immediately.

There may also be temporary trouble logging in for some users, but it does sound like your situation may be different than theirs, especially since you've been having trouble all day.

Re: Anyone else have issues logging into Self-Serve?

sharmaa — Fri, 22 Sep 2017 15:43:19 GMT

Working fine. No problem here. As many others suggested, try resetting your password.

Re: Anyone else have issues logging into Self-Serve?

pakmode — Fri, 22 Sep 2017 17:22:07 GMT

I had problems signing in yesterday, but absolutely fine today lol.

Re: Anyone else have issues logging into Self-Serve?

Acekiller — Fri, 22 Sep 2017 18:58:50 GMT

I didn't have any issues at all.