topic Re: How to remove credit/debit card information? in Get Support

How to remove credit/debit card information?

djhslqwow44gh — Mon, 01 Aug 2022 20:51:15 GMT

In the new web layout, it does not seem to be possible to remove credit/debit card information. It is possible to update card information and toggle pre-authorized payments, but apparently not to completely remove. Please add that option to comply with PIPEDA.

Re: How to remove credit/debit card information?

Timer — Mon, 01 Aug 2022 20:52:11 GMT

@djhslqwow44gh

contact to support team by private message CS_Agent to remove it,

Re: How to remove credit/debit card information?

MrSpock — Mon, 01 Aug 2022 20:59:30 GMT

@djhslqwow44gh hi only a cs agent can remove a credit card you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: How to remove credit/debit card information?

softech — Mon, 01 Aug 2022 20:54:09 GMT

HI @djhslqwow44gh Yes, delete credit card option was somehow removed in the new My Account portal.

if you need to delete the credit card info, you will have to open ticket with PM Support and they will have to do it on behalf

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: How to remove credit/debit card information?

hairbag1 — Mon, 01 Aug 2022 20:55:31 GMT

Good eye !. If you need to edit out your cc info...currently you need to reach out to a CSA to do that. Hopefully that's corrected soon...now that recent "upgrades" are settling out.

>>holding my breath emojii ! 😳

Re: How to remove credit/debit card information?

esjliv — Mon, 01 Aug 2022 20:57:49 GMT

@djhslqwow44gh - well that is unfortunate that went away!

If you are trying to remove autopay you can dial 611 from your device to remove that; but yeah as others are saying, I guess for now, only CSA can remove it completely.

Re: How to remove credit/debit card information?

darlicious — Tue, 02 Aug 2022 00:22:00 GMT

@djhslqwow44gh

Dumb, Dumber and Dumbest move yet on public mobile's part. I especially love how they automatically sign up the credit card used at activation without an option to opt out of "pre-authorized payments". This makes it even more difficult for those without an approved payment card to activate with pm or have someone willing to help with their credit card take that risk.

The immediate option is to replace the current card on file with a spent credit gift card that while still registered would cause an autopay failure if not paid by other means such as vouchers.