topic Service in Get Support

Service

deannabordeleau — Mon, 01 Aug 2022 15:40:45 GMT

My phone will hardly receive or call for phone calls. I have full bars of service.

Re: Service

softech — Mon, 01 Aug 2022 15:48:17 GMT

@deannabordeleau

What kind of phone is that? Brand and model?

Which area you are at? Province and City?

Do you get the same problem everywhere you go or just a particular location, like your home or office?

Try to change the preferred network to 3G Only /WCDMA Only/ HPSA Only and see if it helps

Also, try to put your PM sim card in another phone and test it out as well

Re: Service

Tsawwassen — Mon, 01 Aug 2022 16:12:42 GMT

Suggest to first shut down / turn off your phone -- count to 10 then re-start. Then go to settings and turn off (1) "Calls on other devices. (2) Silence unknown callers. ---- hope that will work for you as it has for me.

Re: Service

esjliv — Mon, 01 Aug 2022 19:30:47 GMT

@deannabordeleau - are you new with public mobile and this has been this case since activation?

Or, were calls working previously and this is an all of a sudden thing?

What about texts in/out and data...do these services work well?

Perform a Reset of your device's Network Settings, to see if this improves your calling ability.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/