https://productioncommunity.publicmobile.ca/t5/Get-Support/Problem-with-Account-Status-Data-Usage/m-p/854254#M578058 <P>I have a 10Gb plan. When I sign into my PM account on my mobile phone, the data usage under account status is "stuck" on 9.2 Gb used. Has been like this for weeks. When I connect my laptop using mobile hotspot and log in to PM on the laptop, I get correct report of my data usage. Any idea what might be wrong and how to correct? Simon is useless...</P> Mon, 01 Aug 2022 14:46:37 GMT ezgrower 2022-08-01T14:46:37Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Problem-with-Account-Status-Data-Usage/m-p/854254#M578058 <P>I have a 10Gb plan. When I sign into my PM account on my mobile phone, the data usage under account status is "stuck" on 9.2 Gb used. Has been like this for weeks. When I connect my laptop using mobile hotspot and log in to PM on the laptop, I get correct report of my data usage. Any idea what might be wrong and how to correct? Simon is useless...</P> Mon, 01 Aug 2022 14:46:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Problem-with-Account-Status-Data-Usage/m-p/854254#M578058 ezgrower 2022-08-01T14:46:37Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Problem-with-Account-Status-Data-Usage/m-p/854261#M578059 <P>Did you try to reboot phone? Just to clear app remnants in memory.</P><P>If app is not showing correct data status but computer does, maybe you can mention that to agent in case that is some kind of glitch?</P><P>To contact CSA-agent, there are 2 methods:</P><P><A href="https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent" target="_blank">https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent</A></P><P><STRONG>If ticketing does not work very first time</STRONG>, contact agent directly.</P><P>- Send a private message to the CSA - agent by clicking <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"><STRONG>Here</STRONG></A></P><P>Watch for envelope in top right corner. It will show Number of unread emails.</P> Mon, 01 Aug 2022 14:48:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Problem-with-Account-Status-Data-Usage/m-p/854261#M578059 Yummy 2022-08-01T14:48:58Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Problem-with-Account-Status-Data-Usage/m-p/854281#M578073 <P>Rebooting doesn't correct the problem. I'll try connecting with agent...</P> Mon, 01 Aug 2022 15:11:33 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Problem-with-Account-Status-Data-Usage/m-p/854281#M578073 ezgrower 2022-08-01T15:11:33Z