topic Re: How to add funds using self serve? in Get Support

How to add funds using self serve?

MarieRamsey — Mon, 01 Aug 2022 13:33:09 GMT

Hello.

The new self serve doesn't allow me to add funds using a card anymore? only by voucher? seriously?

how am i supposed to pay my bill now?

Re: How to add funds using self serve?

softech — Mon, 01 Aug 2022 13:36:40 GMT

Hi @MarieRamsey did you get an error when trying to add fund using a card? or you didn't see the option at all?

Go to Payment page, click Add funds to My Account, then it should bring you to a page with 2 options:

Add Funds with Credit or Visa Debit as well as Add Funds with Voucher

if you only see one of them and not both, you to use Incognito mode or another browser to check

Re: How to add funds using self serve?

Yummy — Mon, 01 Aug 2022 14:36:20 GMT

Add Funds to My Accounts IS confusing as picture shows only Redeem Voucher.

Just click on it and you will be presented with all options.

Re: How to add funds using self serve?

softech — Mon, 01 Aug 2022 15:51:50 GMT

Yes, mobile site is slightly more confusing. For me I don't see that particular picture

@MarieRamsey , you can go to the same place by clicking on the down arrow to expand the list of pages, click Payments, then click Add funds to My account. It should then provide you with both options