topic Re: Port my textnow number to my public SIM in Get Support

Port my textnow number to my public SIM

SamarAbdelghani — Sun, 31 Jul 2022 20:38:32 GMT

I want to port my text-now number to my public SIM as after the successful activation I can make calls but can not receive calls using the SIM.

Re: Port my textnow number to my public SIM

Timer — Sun, 31 Jul 2022 18:30:56 GMT

@SamarAbdelghani

do you get from your old company SMS about port to here and you reply yes.

Re: Port my textnow number to my public SIM

hTideGnow — Sun, 31 Jul 2022 18:36:57 GMT

HI @SamarAbdelghani

TextNow is VoIP provider, it will take 5 to 10 business days, likely on the high end of this range

since it is a VoIP provider, you might not need to authenticate by text.

Call the porting support to talk to live person for status update. They will tell you if sms authentication is needed. I will message you the number. Please check your Community inbox.

Re: Port my textnow number to my public SIM

Timer — Sun, 31 Jul 2022 20:36:30 GMT

@hTideGnow

for TextNow is VoIP provider, is allowed to port that free phone number to any provider.. are you sure about this.

Re: Port my textnow number to my public SIM

hTideGnow — Sun, 31 Jul 2022 18:55:58 GMT

HI @Timer Yes and No

Yes, You can port out your own number that you ported into TextNow before.

No. if you got a new number new from Textnow , then you cannot port that number away.

Re: Port my textnow number to my public SIM

Timer — Sun, 31 Jul 2022 18:59:45 GMT

@hTideGnow

i'm sorry not sure Textnow, is can allowed port free phone number to other provider.

Re: Port my textnow number to my public SIM

JL9 — Sun, 31 Jul 2022 19:32:59 GMT

Yeah I was going to say I haven't seen a textnow port attempt until now, but definitely a voip, so will be a longer process. Once it is done, please give us an update of how long it took and how the process went.

Re: Port my textnow number to my public SIM

Timer — Sun, 31 Jul 2022 20:14:23 GMT

@hTideGnow

i did chat live with Agent Live Customer Support TextNow,

they said is allowed from TextNow port phone number out, it would depend on the carrier you are porting to,

but as long as they accept it, there would be no sort of fee.

The port generally takes 2 business days after being accepted to new provider.

@SamarAbdelghani

frist you need to contact to support team by private message CS_Agent to ask them your phone number is will accept it port in.

How do port out my number TextNow to another phone carrier?
Looking to transfer your number from TextNow to another carrier? We're sorry to see you go, but we're so glad you gave TextNow a try! Our support team can help get you the information that you need to port out your number through Chat. Our chat hours are 10am-5:30pm (Eastern), every day. Just look for the little purple bubble at the bottom of any Help Center page!

Second in here do chat live with Agent Live Customer Support TextNow, to process port out > How do i port out my number to another phone carrier?

TextNow, Port out info.

Re: Port my textnow number to my public SIM

hTideGnow — Sun, 31 Jul 2022 20:29:12 GMT

HI @JL9 actually if you search the Community post, there have been many posts about porting from TextNow into PM

Re: Port my textnow number to my public SIM

JL9 — Sun, 31 Jul 2022 21:18:31 GMT

I haven't seen any of the posts that I have checked but then again I have never searched specifically for textnow porting as I hadn't ever needed to worry about that so I'm sure you're right, so this customer can just follow that playbook I guess.

Re: Port my textnow number to my public SIM

hTideGnow — Sun, 31 Jul 2022 21:20:15 GMT

HI @JL9

yes, doable and people asked here before.

here are some:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Porting-a-number-from-TextNow/m-p/534532

https://productioncommunity.publicmobile.ca/t5/Get-Support/Porting-Number-from-VOIP-TextNow/m-p/422355

https://productioncommunity.publicmobile.ca/t5/Get-Support/Port-my-textnow-number-to-my-new-phone/m-p/642446

Re: Port my textnow number to my public SIM

JL9 — Sun, 31 Jul 2022 21:45:32 GMT

@hTideGnow Great thanks for the clarification. Good to know if ever decide I need my textnow number ported into something a little more comprehensive. Do you need a paid textnow account with minutes etc, or can you do that with a completely free account?

Re: Port my textnow number to my public SIM

esjliv — Sun, 31 Jul 2022 22:26:05 GMT

@SamarAbdelghani - if you replied to the SMS port approval, you may just need to wait unit the port is complete. Voip numbers can take 3+ days for the port to complete.

Expect a mixed service until then. Don't can't your textnow account, as when porting is complete, that account should close automatically.

Note that incoming calls are usually the last to port over.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection