topic Re: Cancel community account in Get Support

Cancel community account

retiredinactive — Sun, 31 Jul 2022 13:39:39 GMT

hello, how do I cancel / close my account with the community? I don’t have an account anymore with Public and I moved in USA so I don’t need it anymore. Thx.

Re: Cancel community account

Yummy — Sun, 31 Jul 2022 14:13:51 GMT

I do not think you can close it. You can ask agent to do it for you but it does not matter even if your Comm account stays here forever. Unless somebody hacks it and starts abusing it.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

Re: Cancel community account

BKNS27 — Sun, 31 Jul 2022 14:36:22 GMT

@retiredinactive

PM Community forum is a public forum so really if you are not interested in joining you don’t need to login and participate.

Re: Cancel community account

BEER — Sun, 31 Jul 2022 17:40:28 GMT

In order to set your mind at easy ------Suggest you revise your community profile with fictitious name, number and email. You could use an alias email and after it is authenticated delete the alias.

Re: Cancel community account

JL9 — Sun, 31 Jul 2022 19:47:40 GMT

If it is really important to you @retiredinactive this suggestion is probably the way to go bc I don't know if a CSA can actually delete it on your behalf