topic Re: Switching to public mobile in Get Support

Switching to public mobile

yandovich — Tue, 04 Jan 2022 19:39:23 GMT

I have purchased the Public Mobile SIM card. Have problem registering it and transferring my number to Public Mobile. Happy to provide all data to PM support team. Please respond.

Switching to public mobile

yandovich — Thu, 21 Sep 2017 22:00:33 GMT

I have purchased the Public Mobile SIM card. Have problem registering it and transferring my number to Public Mobile. Happy to provide all data to PM support team. Please respond.

Re: Switching to public mobile

collin1215 — Thu, 21 Sep 2017 22:04:34 GMT

Have you contacted the moderator team yet? Here's how if you haven't already (:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

@CS_Agent

Re: Switching to public mobile

TaylorJW — Thu, 21 Sep 2017 23:00:24 GMT

Hi there!

Contacting the moderator team will definitely have the issue resolved for you, but we might be able to help you out with some stuff here as well if you were able to give us some more information about what specific problems you're encountering while trying to get setup.

Re: Switching to public mobile

Luddite — Fri, 22 Sep 2017 00:19:55 GMT

@yandovich Some general suggestions; before contacting the moderators please try these:

if stuck on select number, try selecting the "transfer number" option, then select new number again
try the "previous" button, then reenter info
clear your browser’s cache/cookies and restart your computer
use a different browser, or private/incognito mode
turn off any popup/ad blocker
no punctuation signs, commas, apostrophes, dashes in the activation form
pay attention to any field length limits, and if you have a long name(s) enter short ones; do not enter middle names
be sure your postal code is entered WITHOUT spaces
choose any valid Canadian number that is not your own as “Alternate”

Re: Switching to public mobile

Audit13 — Fri, 22 Sep 2017 03:28:03 GMT

To ensure you have continuous phone service, you could activate with Public Mobile, check to ensure everything is fully functional, and the port in your number. Porting is usually very quick. I ported in a number from Telus and freedom mobile in just a few minutes and everything was fine before and after the port.

Re: Switching to public mobile

yandovich — Sat, 23 Sep 2017 17:17:54 GMT

Unfortunalty, when I tried to register same SIM card again, the website keep stating that SIM # is invalid, however rechecked it and it is correct. Please help me enable my SIM card.

Re: Switching to public mobile

Luddite — Sat, 23 Sep 2017 17:54:43 GMT

@yandovich Your account is partially activated so the SIM has been used.

Click this: message to moderators to send a private message to the moderator team with your SIM number, account email address and an explanation.

Re: Switching to public mobile

pakmode — Mon, 25 Sep 2017 16:29:19 GMT

Did everything get sorted out @yandovich ?