topic Re: How to change the credit card for automatic payments? in Get Support

How to change the credit card for automatic payments?

Frey2007 — Fri, 22 Jul 2022 16:55:42 GMT

How do I change the credit card on file in my account to update automatic payments with Public Mobile?

Is there a phone number I can call to do this at Public Mobile?

thanks

Jeff

Re: How to change the credit card for automatic payments?

Meow — Fri, 22 Jul 2022 17:10:53 GMT

Re: How to change the credit card for automatic payments?

Frey2007 — Fri, 22 Jul 2022 17:36:45 GMT

Where do I find that tab in the accounts section. I looked but do not see it.

Re: How to change the credit card for automatic payments?

dust2dust — Fri, 22 Jul 2022 17:41:20 GMT

Desktop: on the left side.

Mobile: up top says My Account and tap the down arrow and tap Payments

Re: How to change the credit card for automatic payments?

softech — Thu, 20 Oct 2022 20:16:41 GMT

@Frey2007

Now, click on Update Card Information

You can then enter the info for the new card there

https://selfserve.publicmobile.ca/en/account/payment/manage-card

In case you do not see all these, try to use another browser, try using Incognito mode. Lastly try using a desktop/laptop computer. The site could act weird if you access it on mobile

Update: Change screenshot size

Re: How to change the credit card for automatic payments?

Timer — Fri, 22 Jul 2022 18:07:00 GMT

@Frey2007

use browser from computer, clear cache and cookies and use one page inPrivate mode,

Login Page

Payments,and Manage Payment Method, Update Card Information, save payment information.

Re: How to change the credit card for automatic payments?

Frey2007 — Sun, 31 Jul 2022 17:37:57 GMT

Thanks I was able to get it to work for myself on my phone. However, my wife’s phone won’t allow her to sign into her account at all to do this.

She reset her password for her account, it showed it worked but when we tried to go back into her account to access it to update her payment info. We can’t open/get into her account? Any suggestions?

thanks

Jeff

Re: How to change the credit card for automatic payments?

softech — Sun, 31 Jul 2022 17:39:36 GMT

@Frey2007 try this on your wife account. No more resetting the password. Just use Incognito mode or InPrivate mode of the browser and try again. If still fails, try to use a completely different browser (Edge/Chrome/Firefox) once more

If none works, open ticket with PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there