topic Cant pay in Get Support

Cant pay

Redsoxin7 — Sun, 31 Jul 2022 22:25:34 GMT

I need someone from public mobile to call me. My wife cant pay her bill on line, and of course, no where to . Sorry, but waiting on important medical call and cant tslk to no one.

edited by compitergeek541: inappropriate comments removed as per terms of service

Re: Cant pay

Timer — Sun, 31 Jul 2022 17:16:35 GMT

@Redsoxin7

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and if you need ASAP to make payment you can go to Shell Stations to purchase vouchers and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers: https://www.publicmobile.ca/en/on/payment-voucher

Re: Cant pay

computergeek541 — Sun, 31 Jul 2022 17:18:27 GMT

Viiolation of terms of service

Re: Cant pay

hTideGnow — Sun, 31 Jul 2022 17:20:21 GMT

HI @Redsoxin7 Sorry that you have to gone thought the trouble. But PM Support is all online and they won't call you back.

did you try to use Incognito mode or try on another browser, like Edge or Chrome or Firefox. Try it first

If still does not work, open ticket with CS agent. They will assist and they might offer you live chat to get your issue resolved:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cant pay

computergeek541 — Sun, 31 Jul 2022 17:22:36 GMT

Inappropriate comment removed

Re: Cant pay

Luddite — Wed, 10 Aug 2022 18:42:11 GMT

@Redsoxin7 For better comfort on incoming calls consider:

get a free fongo.com account for use on wifi
use Call forward option: https://www.publicmobile.ca/en/on/get-help/articles/call-forwarding to send unanswered calls to Fongo
turn on Fongo's voicemail to email function and you will get an email of calls you missed