topic Re: Plan didn't come out right in Get Support

Plan didn't come out right

Bee17 — Sun, 31 Jul 2022 16:48:26 GMT

Hi. My current plan is the $35 plan. On the 27th my plan renewed and the $35 came out. My phone just stopped working for phone calls so I checked my account. When my plan was to renew they took $15 and left the other $20 in my account. So it gave me 100 minutes of calling and $5 worth of data. So now I can't make phoen calls and I have hardly no data. I did not want that plan I wanted my $35 plan. I would like this to be fixed. Thanks

Re: Plan didn't come out right

RossN — Sun, 31 Jul 2022 16:51:08 GMT

@Bee17

contact a cs agent explain your issue

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Plan didn't come out right

hTideGnow — Sun, 31 Jul 2022 16:54:26 GMT

HI @Bee17

did you ever attempt and make a plan change to the $15 plan?

And it was $35 plan? or you were on $15 plan and tried to make a plan change to the $35 plan?

It is not too many days into your cycle, maybe PM CS agent can still fix it by changing it to the$35 plan for you. Please open ticket with them:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan didn't come out right

JL9 — Sun, 31 Jul 2022 19:38:18 GMT

It sounds like either an inadvertent plan change on your end or a glitch in PM's system. Either way a CSA should be able to manually get you on to the $35 plan and have the funds cover it from your available balance.