topic Re: Billing in Get Support

Billing

DawnB — Sat, 30 Jul 2022 22:24:24 GMT

I am being charged twice per month. Have received no credit.

Re: Billing

MrSpock — Sat, 30 Jul 2022 22:29:59 GMT

@DawnB Hi can you show us a screenshot no personal info please or contact a cs agent you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Billing

Meow — Sat, 30 Jul 2022 22:36:39 GMT

Screenshot will help us out understanding charges.

Did your credit card get charged twice?

Re: Billing

esjliv — Sat, 30 Jul 2022 22:58:52 GMT

@DawnB - just this renewal, or past renewals as well? Did you have difficulty on an activation?

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA) by methods posted by @MrSpock

Re: Billing

ZuckMark — Sun, 31 Jul 2022 02:07:08 GMT

THIS IS NOT A BILL! IT'S JUST PREPAID!