topic Re: No service now. in Get Support

No service now.

BSD-70 — Sat, 30 Jul 2022 13:26:22 GMT

We have had good service up until 3 days ago. We are not getting service at home. Ready to leave your service.

Re: No service now.

esjliv — Sat, 30 Jul 2022 13:28:45 GMT

@BSD-70 - what troubleshooting have you tried? Are you a newer customer or a customer for some time?

Here are some to try below:

*turn off your phone, reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*try your SIM card into another compatible phone...this could rule out a device issue/setting.

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: No service now.

softech — Sat, 30 Jul 2022 13:29:58 GMT

@BSD-70 wrote:
We have had good service up until 3 days ago. We are not getting service at home. Ready to leave your service.

@BSD-70

Was it just your home area not getting the service?

No voice calls? no text ? no mobile data? Anything works at all?

Or you see the phone screen showing no network?

It could be just antenna /network issue in your area. You can wait a bit or open ticket with PM Support and have them investigate . No need to leave yet.

Did you try to put your sim card in another phone?

try to change the network type to 3G Only / WCDMA Only/ HSPA Only ?

Also did you try to use your phone in another area and does it work?

Re: No service now.

hairbag1 — Sat, 30 Jul 2022 14:09:22 GMT

PM has more of a self service type of philosophy...if you need customer support you can come to the PM Community Forum and ask questions. The Forum is made up of PM customers itself and usually able to address problems alot quicker than off-shore, phone-in customer support. Please give us a chance to help before tapping out.

For account type questions you'd need to start process of Customer Support...which is an on-line only process. There's no traditional call-center.

Give us more detailed explanation of the symptoms (as asked above) and I bet we can help you sort it out.

Re: No service now.

CountyDownIeUk — Sat, 30 Jul 2022 15:12:48 GMT

@BSD-70

No service at home you say.

What about on the street or another location?

Re: No service now.

jib_tech — Sat, 30 Jul 2022 20:53:08 GMT

Did you pay your bill? When was your last renewal? Is your account active?