topic Re: I need help cell service down in Get Support

I need help cell service down

marc_mib — Sat, 30 Jul 2022 17:23:20 GMT

Help my phone number is (abc) xxx-yyyy

Edit by popping to remove phone number for privacy reason as this post can be viewed by anyone on the Internet.

Re: I need help cell service down

hairbag1 — Sat, 30 Jul 2022 17:24:21 GMT

What kinda help you need ? How long has your service been down ? Are texting and data still working ?

edit'd...looks like widespread outages being reported in parts of Montreal and vicinity.

https://istheservicedowncanada.com/status/telus/map

Re: I need help cell service down

Meow — Sat, 30 Jul 2022 17:23:55 GMT

Please remove your phone number from public forum.

Explain what kind of help do you need and we might be able to assist.

If it is account related only agent could help you, but lets hear your issue first...

Re: I need help cell service down

esjliv — Sat, 30 Jul 2022 17:24:54 GMT

@marc_mib - This is a public forum, please edit your post to remove any personal information. To edit it, hit the down arrow at top, right of your post.

What troubleshooting have you tried? Is this for a new account or a customer for some time?

Here are some to try below:

*turn off your phone, reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*try your SIM card into another compatible phone...this could rule out a device issue/setting.

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: I need help cell service down

Timer — Sat, 30 Jul 2022 17:27:03 GMT

@marc_mib

Check the status of area service outages

Re: I need help cell service down

popping — Sat, 30 Jul 2022 17:33:36 GMT

Beside the partial outage at Montreal and vicinity, outage were reported from some area in BC and AB.

I used my FreePhoneLine(Fongo) home phone(VoIP) to call my PM Calgary number and is working.

Re: I need help cell service down

marc_mib — Sat, 30 Jul 2022 17:45:48 GMT

There is a dead zone in Pointe-Claire, QC Fairview Mall in the food court please fix.

6801 Trans-Canada Hwy, Pointe-Claire, Quebec H9R 5J2

Re: I need help cell service down

marc_mib — Sat, 30 Jul 2022 17:46:09 GMT

I thought I got hacked again

Re: I need help cell service down

hairbag1 — Sat, 30 Jul 2022 17:49:38 GMT

In the food court in a mall, huh !!

Due to building steel structure, services could be barely usable in a mall without using the malls free wifi.

Re: I need help cell service down

marc_mib — Sat, 30 Jul 2022 18:10:23 GMT

Bell and Telus has no problems to bad public mobile has problems sorry for freaking out

Because I was hacked ones and it took me a month to recharge my passwords on 200 accounts thanks for the help and fast reply

Re: I need help cell service down

marc_mib — Sat, 30 Jul 2022 18:10:57 GMT

I don't know how

Re: I need help cell service down

marc_mib — Sat, 30 Jul 2022 18:11:39 GMT

I did no good dead zone

Re: I need help cell service down

hairbag1 — Sat, 30 Jul 2022 18:24:24 GMT

@marc_mib wrote:
Bell and Telus has no problems to bad public mobile has problems sorry for freaking out
Because I was hacked ones and it took me a month to recharge my passwords on 200 accounts thanks for the help and fast reply

If Telus has no prob with service while in the food courst, then PM has no problem as PM = Telus.

Is it just talk that's problem or is data and text problematic as well ?