topic Re: Plan Change in Get Support

Plan Change

Jason1991 — Sat, 30 Jul 2022 14:16:19 GMT

My plan was supposed to be changed today for the 41.25 dollar deal for the 4g network plan.

Please explain even though I changed the plan on the website and it insured me it would be changed on this day, but yet you charged me for my old plan and never completed what was needed on ur end.

Quite upset about this. It not the first time. You inconvenienced me unnecessarily

Re: Plan Change

Meow — Sat, 30 Jul 2022 14:19:02 GMT

Did you schedule plan change or you did change plan now?

How far in advance you schedule plan change?

If you believe plan should change as per your expectation but it did not, contact agent for clarification.

And if you do not mind report here what was the issue of plan not changed as expected.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

Re: Plan Change

hairbag1 — Sat, 30 Jul 2022 14:20:28 GMT

The web site recently went through some "upgrades" and seems to have upset some of the processes along the way.

Send a message to CSA, using this link and I'm sure they can straighten out your plan.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan Change

hTideGnow — Sat, 30 Jul 2022 14:22:32 GMT

Hi @Jason1991 did you schedule the plan change before July 13 for it to change after ? the new My Account portal might have cleared all the scheduled plan change request when they migrated.

open ticket wirh CS Agent and see if they can do anything

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan Change

Jason1991 — Sat, 30 Jul 2022 14:23:38 GMT

Thank you for the help guys. Take care.

Re: Plan Change

JL9 — Sat, 30 Jul 2022 14:28:08 GMT

Due to their error, a CSA should be able to manually make the change for your and sort it out so you are on the plan you want.