topic Re: US Add-on in Get Support

US Add-on

Hstoness — Sat, 30 Jul 2022 12:12:00 GMT

Purchased a 10 day US add on. In my account I can see the add-on and it says 10 days and is full. Yesterday it said 10 days. I am unable to call or text. Tried restarting the phone. Nothing seems to be working.

Re: US Add-on

softech — Sat, 30 Jul 2022 12:28:25 GMT

@Hstoness

Where are you in US? Which city and state?

which network is your phone connecting?

Try to connect to T-Mobile network. T-Mobile has a 2G network which can provide voice traffic for you

Re: US Add-on

Hstoness — Sat, 30 Jul 2022 12:36:39 GMT

Currently in West Virginia. I am driving down to Florida. In the past with the Add-On I have always been able to connect to T-Mobile.

Re: US Add-on

Hstoness — Sat, 30 Jul 2022 12:37:34 GMT

I can’t see any networks to connect to. It is as if the Add-On hasn’t started even though I purchased it Thursday night.

Re: US Add-on

softech — Sat, 30 Jul 2022 12:42:04 GMT

@Hstoness try to connect to T-Mobile manually if Automatic does not work in connecting to T-Mobile

The reason we have to make sure it is connecting to T-Mobile is that with 3G network shutting down, T-Mobile's 2G is the only network that can provide us voice connection at the moment

Not sure where you are in West Virginia , but W.VA does not have T-Mobile 2G everywhere. Since you are driving down to Florida, you see see T-Mobile 2G again very soon. It should have sufficient 2G coverage along the way

this is according to https://www.gsma.com/coverage/#466