topic Re: Accessibility outside Northern America in Get Support

Accessibility outside Northern America

User18 — Fri, 29 Jul 2022 23:48:44 GMT

I have a problem accessing the signals outside the North America.

Due to muti factor authentication I couldn’t access my mails and many other accounts associated with my mobile number.

Could you please suggest me a suitable solution for this problem.

Re: Accessibility outside Northern America

Timer — Fri, 29 Jul 2022 23:51:42 GMT

@User18

you need to buy it add-ons, if you are in US for US roaming 10 day package.

Re: Accessibility outside Northern America

User18 — Fri, 29 Jul 2022 23:52:47 GMT

Unfortunately am outside North America region.

Re: Accessibility outside Northern America

Timer — Fri, 29 Jul 2022 23:53:36 GMT

@User18

public mobile has just service for US roaming,

Re: Accessibility outside Northern America

User18 — Fri, 29 Jul 2022 23:55:34 GMT

Could please suggest me how I can port my number to a different service so that I can access my accounts to start off with my work

Re: Accessibility outside Northern America

Timer — Fri, 29 Jul 2022 23:57:53 GMT

@User18

you can't do port out because you are out of the country canada.

but if you have a wi-fi Download the TextNow App

and make call and sms for free,

Re: Accessibility outside Northern America

BKNS27 — Sat, 30 Jul 2022 00:02:42 GMT

@User18

What is your current SIM a Canadian SIM and does it work where you are?

Re: Accessibility outside Northern America

User18 — Sat, 30 Jul 2022 00:31:54 GMT

Yes, it is a Canadian sim and it doesn’t work at my place

Re: Accessibility outside Northern America

Timer — Sat, 30 Jul 2022 01:24:38 GMT

@User18

buy sim card local, in your place. and keep your PM SIM card save.

Edit: you can't access other account, tried use browser from computer, clear cache and cookies and use one page inPrivate mode, To Login Page

just by email, you can't login by mobile number.

you will get verification code by email
and when you press the 6 digit number and not press anything
just wait a 5 second automatically be login,,

Re: Accessibility outside Northern America

BKNS27 — Sat, 30 Jul 2022 00:44:37 GMT

@User18

If your SIM doesn’t work where you are then you will have to wait until you get back to Canada because you need to reply to the porting text confirming you are porting over to PM with your old SIM in the phone.

Re: Accessibility outside Northern America

hTideGnow — Sat, 30 Jul 2022 00:46:06 GMT

HI @User18

First, yes, PM does not have service outside of North America

If you need access to My Account, when they ask you where to send your 2FA security code, you have to pick email

If you are unable to access the email used to login, then you have to create another email address first, then open ticket with CS Agent and ask them to update the My Account login to your new email address

To open ticket :

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Accessibility outside Northern America

computergeek541 — Sat, 30 Jul 2022 06:36:12 GMT

@Timer wrote:
@User18
you need to buy it add-ons, if you are in US for US roaming 10 day package.

The above is not relevant to this situation. A U.S. romaing package will not help for places outside North America as User18 has asked about.

Re: Accessibility outside Northern America

computergeek541 — Sat, 30 Jul 2022 06:22:56 GMT

@Timer wrote:
@User18
you can't do port out because you are out of the country canada.

This is incorrect. The customer could port to another carrier, another Canadian carrier who can provide roaming services where this customer wishes to use it. That may not help for now, but would for the next trip.

Re: Accessibility outside Northern America

computergeek541 — Sat, 30 Jul 2022 06:25:35 GMT

@Timer wrote:
@User18
buy sim card local, in your place. and keep your PM SIM card save.

Edit: you can't access other account, tried use browser from computer, clear cache and cookies and use one page inPrivate mode, To Login Page
just by email, you can't login by mobile number.

you will get verification code by email
and when you press the 6 digit number and not press anything
just wait a 5 second automatically be login,,

Please stop spreading misinformation. None of the above will help the customer receive 2FA codes by text message on the Public Mobile service to be able to access e-mail, bank accounts, etc.