topic Re: viewing old call receipts in Get Support

viewing old call receipts

silver2026 — Sat, 30 Jul 2022 06:15:36 GMT

Hi I am a current customer and I need to verify something by proving I called a certain store but I am unable to see past two months on my phone app. Where can I see a longer version?

Re: viewing old call receipts

Timer — Sat, 30 Jul 2022 02:35:25 GMT

@silver2026

use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

Re: viewing old call receipts

HALIMACS — Sat, 30 Jul 2022 02:49:31 GMT

@silver2026

You can log into your self-serve account, and search your "Usage History". Select the time period for the past 6 months and scroll through the entries for the calls you are seeking.

When you find the line item, screenshot the page.

Hope this helps.

Re: viewing old call receipts

softech — Sat, 30 Jul 2022 03:07:25 GMT

@silver2026 Usage log has a maximum of 90 days. Are you not able to past through 60 days?

Try to change to desktop mode on your phone browser and see if it makes a difference

If you want, you can download the log (all 90 days) in Excel format (but some device might see it in PDF format) and read them with another app

Re: viewing old call receipts

Community_QA — Sat, 30 Jul 2022 03:59:25 GMT

Usage history is 3 months, payment history is 6

Re: viewing old call receipts

Korth — Sat, 30 Jul 2022 08:57:16 GMT

You don't need to capture screenshots anymore. One of the recent Self-Serve improvements is a button to download a pdf of all retained usage/payment history. On Windows desktop and Windows laptop, anyhow.

Mobile devices don't handle pdfs well, if at all. If pdf is an unreadable format then a mobile screenshot of the relevant entry might be easier.

Re: viewing old call receipts

esjliv — Sat, 30 Jul 2022 13:40:24 GMT

@Community_QA wrote:
Usage history is 3 months, payment history is 6

Actually @Community_QA -

Payment history goes back 12 months! 😀

And, yes, Usage is only 3 months (90 days).