topic Re: Chang plan in Get Support

Chang plan

byta2021 — Sat, 30 Jul 2022 00:47:17 GMT

Paid $41.25 for 4Gb at 4G spèed on July 25/2022, but my plan still shows I'm on my old plan today. Please help.

Re: Chang plan

softech — Sat, 30 Jul 2022 01:04:21 GMT

@byta2021 the speed change should take place within 48 hours, since it has been longer than that, open ticket with PM support and have them to double check

( and also, make sure you have slect LTE as your network type

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Chang plan

Timer — Sat, 30 Jul 2022 01:15:04 GMT

@byta2021

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and new plan 3G to 4G is take up to 48hr to post in your account. and rebooting device.

Re: Chang plan

computergeek541 — Sat, 30 Jul 2022 04:28:16 GMT

@Timer wrote:
@byta2021
tried use browser from computer, clear cache and cookies and use one page inPrivate mode,
To Login Page
and new plan 3G to 4G is take up to 48hr to post in your account. and rebooting device.

I have seen you say this numerous times, but unfortunately, the information being provided isn't correct. It doesn't take 48 hours for the plan to update in the Self Serve account. Plan changes are shown immediately in the account, whether it's an imediate change, or a scheduled change (it shows information about the scheduled change). The 48 hour amount of time is only for the new speed to take effect. Also, there's no need to reboot the device as that can't change what the Self Serve site reports.

Re: Chang plan

Community_QA — Sat, 30 Jul 2022 04:32:10 GMT

Yes, helped my friend upgrade the plan, change plan now, and she got see the new plan details immediately

Re: Chang plan

JL9 — Sat, 30 Jul 2022 14:33:57 GMT

Did you get this resolved? It seems like quite a few people are having this issue so if it's a glitch I hope they are working to fix it.