topic Re: SIM card in Get Support

SIM card

ISNAU — Fri, 29 Jul 2022 23:22:13 GMT

Hallo, I ordered a SIM card 10 days ago and I still didn't receive it. Also on the Page where I should be able to follow my order it does not update the delvery status for days. Is there an email adress that I can contact to get details about the Staus of my tracking?

Re: SIM card

Timer — Fri, 29 Jul 2022 23:23:56 GMT

@ISNAU

is take up to 3 week to you receive it.

contact to support team by private message CS_Agent

Re: SIM card

hTideGnow — Fri, 29 Jul 2022 23:24:15 GMT

HI @ISNAU

Ordering sim card could take as many as 3 weeks to receive. It is long 😞

you can open message CS agent for status update ,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: SIM card

BKNS27 — Sat, 30 Jul 2022 00:12:48 GMT

@ISNAU

PM will take up to 10 days before they ship your SIM out. As noted by others, it is up to Canada Post to deliver to your place but it may take up to 3 weeks.