Forgot Email

gord6 — Fri, 29 Jul 2022 22:51:57 GMT

Can i sign in with my phone number please let me know thanks

Re: Forgot Email

Timer — Fri, 29 Jul 2022 22:50:16 GMT

@gord6

no you can't login with phone number,, just by email.

contact to support team by private message CS_Agent to change it.

Re: Forgot Email

hTideGnow — Fri, 29 Jul 2022 22:52:12 GMT

HI @gord6

No, you cannot use your phone number to login. You can only have the 2FA code send to your phone, but you still need to know the email address used

You can try Reset Password and enter the email address. Maybe try one at a time and if you got the correct one, they will let you reset the password

If you are unable to find your email address used, open ticket with CS agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forgot Email

gord6 — Fri, 29 Jul 2022 22:56:17 GMT

thanks so much

Re: Forgot Email

gord6 — Sat, 30 Jul 2022 00:23:17 GMT

No reply yet its been an hour usually take this long?

topic Re: Forgot Email in Get Support

Forgot Email

Re: Forgot Email

Re: Forgot Email

Re: Forgot Email

Re: Forgot Email