topic Re: Payment Card Change Impact in Get Support

Payment Card Change Impact

dh301823 — Fri, 29 Jul 2022 21:56:36 GMT

Can someone please tell me if we change the card from credit to debit card for or pre authorized debit. Does it impact our rewards as in there is a reward of reauthorized debit , will that wont work.

has anyone tried that

Re: Payment Card Change Impact

Timer — Fri, 29 Jul 2022 22:00:29 GMT

@dh301823

~~tried use browser from computer, clear cache and cookies and use one page inPrivate mode,~~

~~To Login Page and go to payment, manage payment method and update card information and save payment.~~

Re: Payment Card Change Impact

dh301823 — Fri, 29 Jul 2022 21:58:22 GMT

I am asking something else @Timer

Re: Payment Card Change Impact

Timer — Fri, 29 Jul 2022 21:59:43 GMT

@dh301823

your have old rewards you will getting $2 every 30 day, if you have new rewards you will 1 Point.

Re: Payment Card Change Impact

computergeek541 — Fri, 29 Jul 2022 22:02:27 GMT

@dh301823 wrote:
Hi

Can someone please tell me if we change the card from credit to debit card for or pre authorized debit. Does it impact our rewards as in there is a reward of reauthorized debit , will that wont work.
has anyone tried that

Sorry, but Public Mobile does not accept PAD. If you go into your bank's online account, you'll find that there is no selection available for Public Mobile.

Public Mobile does accept payments using Visa Debit. If that's what you have, you can log into selfserve.publicmobile.ca and then go into the payments section. There's a "Manage Payments" section to change your payment method.

Rewards won't be affected as long as you maintain automatic payments.

Re: Payment Card Change Impact

Timer — Fri, 29 Jul 2022 22:04:27 GMT

@dh301823

accept credit cards

Re: Payment Card Change Impact

hTideGnow — Fri, 29 Jul 2022 22:07:09 GMT

HI @dh301823

To answer your question , it won't impact your $2 Autopay /Pre-authorized payments discount (Please note only if you are on the old reward system there is such $2 discount. If you are on the new system, you get 5% reward point back regardless if Pre-Authorized payments are setup)

HOWEVER, some people have trouble changing to Visa debit. It really depends on the card. (And it could be even tricker if it is a Mastercard Debit) . You can try . The good thing with the system now is that you can just try to change the card without deleting the card first.

So, if the change is not successfully, your old card will still be there and you don't have to try adding the old one back

Try it first and see how it goes

If it fails the first time, try the second time with Incognito mode or a different browser.

If it fails a second time, do not try again for 24 hours as it could triggered a fraud lock

Re: Payment Card Change Impact

Yummy — Fri, 29 Jul 2022 22:19:31 GMT

As long as you have registered valid, acceptable card with PM, your rewards will stay intact.

PM accepts Can/US credit cards and Visa Debit.

There is no pre-authorized payments with PM. Even though payments are 'automatically' taken from your CC if you are on autopay they are not considered pre-authorized payments by CC companies thus you will not get any extra rewards (if CC offers that) for paying PM bill.

Re: Payment Card Change Impact

dh301823 — Fri, 29 Jul 2022 22:24:59 GMT

Can you plesae tell me if i am using PC money account debit card. I was able to add that but you r comment worries me now that mastercard debit might not work.

Re: Payment Card Change Impact

hTideGnow — Fri, 29 Jul 2022 22:30:54 GMT

@dh301823 wrote:
Can you plesae tell me if i am using PC money account debit card. I was able to add that but you r comment worries me now that mastercard debit might not work.

HI @dh301823 If you can added it without problem, then you can use it.

You can try to make a minimum manual payment of $1 to test it as well

Re: Payment Card Change Impact

dh301823 — Fri, 29 Jul 2022 22:53:11 GMT

how can i do that because the bill is paid automatically and in full on a certain date

Re: Payment Card Change Impact

computergeek541 — Fri, 29 Jul 2022 22:54:07 GMT

@dh301823 wrote:
Can you plesae tell me if i am using PC money account debit card. I was able to add that but you r comment worries me now that mastercard debit might not work.

Mastercard Debit is something that has worked for sonme customers but Public Mobile has never advertised accepting this.