topic Re: Service doesn't work properly in Get Support

Service doesn't work properly

Yimex — Fri, 29 Jul 2022 20:16:42 GMT

I m suffering with bad experience with your mobile sim services bad network ,bad internet ,hard to get help ..generally bad,not recommended

Re: Service doesn't work properly

Timer — Fri, 29 Jul 2022 20:20:46 GMT

@Yimex

you activated new line with new number ot port in.

tried to reset network,and check APN, and rebooting device.

Re: Service doesn't work properly

softech — Fri, 29 Jul 2022 21:18:08 GMT

@Yimex wrote:
I m suffering with bad experience with your mobile sim services bad network ,bad internet ,hard to get help ..generally bad,not recommended

@Yimex How bad? do you mind to explain?

We can try to help but we need to have more information

What brand and model is your phone?

Was there anything you cannot do?

Incoming calls?

outgoing calls?

incoming text and outgoing text?

Mobile data?

Getting help is not too bad. You are in the right place. We will try to help in the Community (trust me , there are many people who know quiet a lot with phones and can solve your issue quicker than PM Support). Just provide more details and you will get help from everyone

Or If you need help with account issue, just open a tick with PM Support. They will usually reply within an hour or two. It is a different model. But personally, I would rather monitoring the inbox for the message to come then on hold on a line for an hour listening to annoying music

Re: Service doesn't work properly

esjliv — Fri, 29 Jul 2022 21:20:03 GMT

@Yimex - as this always been the case, or is this something all of a sudden?

Try some troubleshooting:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

*try your SIM card into another compatible phone...this could rule out a device issue/setting.

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

What more info. can you provide to possibly improve your experience?

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent