topic Re: Incoming Calls going to voicemail in Get Support

Incoming Calls going to voicemail

Jaxferg — Fri, 29 Jul 2022 20:51:02 GMT

just signed on all calls going to voicemail

Re: Incoming Calls going to voicemail

hTideGnow — Fri, 29 Jul 2022 20:52:58 GMT

HI @Jaxferg maybe a network issue ?

Try to change your network type to 3G Only (some device calls it WCDMA Only or HSPA Only)

If issues persists, try to reseat your sim

also, if possible, try your phone in a different location, could be just a problem in your location now

Re: Incoming Calls going to voicemail

Timer — Fri, 29 Jul 2022 21:07:16 GMT

@Jaxferg

getting new number or port in.

Re: Incoming Calls going to voicemail

esjliv — Fri, 29 Jul 2022 21:10:49 GMT

@Jaxferg - have you restarted your phone yet, try that.

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.

Or, for you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Incoming Calls going to voicemail

BKNS27 — Sat, 30 Jul 2022 00:22:30 GMT

@Jaxferg

If you ported your old number over to PM, did you reply to the text confirming you are porting over to PM with your old SIM in your phone?

If you picked a new number, you need to reboot your phone by powering the phone off then power back on.