topic Re: Payment not getting through in Get Support

Payment not getting through

fcollazzo — Fri, 29 Jul 2022 18:59:02 GMT

Hello,

I have the automatic payment set-up on my account. My credit card is valid, with funds and functional. The automatic payment didn't go through today at noon. I'm trying to make a payment on your website, and I keep getting an error. What's the problem? And when will it be fix. Thanks for your help.

Re: Payment not getting through

Timer — Fri, 29 Jul 2022 19:01:14 GMT

@fcollazzo

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

Re: Payment not getting through

MrSpock — Fri, 29 Jul 2022 19:01:51 GMT

@fcollazzo hi try a different browser in igognito or private mode if that doesn't work speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Payment not getting through

hTideGnow — Fri, 29 Jul 2022 19:03:00 GMT

HI @fcollazzo Please try to use Incognito mode or InPrivate mode.

You can also clear cache and restart the browser

Or you can use another browser such as Firefox

Re: Payment not getting through

Shaqcanada — Fri, 29 Jul 2022 22:53:13 GMT

I’m having the exact same issue I’m trying to change my plan and I have a valid card with funds available and the payment isn’t going through, I’m just about to max my data and I need my data service for the weekend!

Re: Payment not getting through

hTideGnow — Fri, 29 Jul 2022 22:56:09 GMT

HI @Shaqcanada You can try to use Incognito mode to try again

If fails, try to use *611 to top up enough fund first, then go back to My Account to change plan (before you make plan change, make sure My Accounts shows your fund you just topped up in Available Fund). Also, using *611 requires the 4 digits PIN. If you are not sure, you can reset it in My Account